Your phone is required to be placed back in the mail to us no later than 3 days after your event date. Please repack your phone in its original box and use the included pre-paid UPS return label to send it back to us from any UPS location.
Orders are shipped to arrive 7–15 days before your event, ensuring you have ample time to set up and test the phone before your event begins.
If your event spans multiple days or you need the phone for an extended period, you can request extended usage during the booking process. An Extended Time With Phone fee applies to cover the longer usage period. Please check the official website for the most up-to-date pricing details.
Please be sure to remove or cover all existing labels on the box before placing it back in the mail to us to ensure your voicemails are not lost.
Frequently Asked Questions
Can I receive the phone earlier than 7–15 days before my event? The standard shipping policy ensures delivery 7–15 days before your event. For earlier delivery, please contact customer support to discuss your specific needs. What happens if I return the phone late? Late returns may incur additional fees. It is recommended to adhere to the 72-hour return window to avoid extra charges. How do I request extended usage for the phone? If you need the phone for a longer period, you can request extended usage during the booking process. The Extended Time With Phone fee will be applied to your order.
If you lost the box, please use a 12"x12"x6" box and carefully wrap the phone in bubble wrap as it very fragile. If you require a new return label, just let us know, and a copy can be provided to you via email; please email us at [email protected], and our team will be in touch!