When booking with us you will be provided with all of the necessary resources to achieve success using your After The Tone phone. As a user-operated rental service, we believe the bare minimum is to go above any beyond, which is why we provide all of our clients with:
A detailed direction sheet
A thorough instructional setup video
An option to schedule a walkthrough call with one of our trained team members to answer any questions you may have about setup or your phone
Access to an emergency text line to reach out to on the day of your event: (949) 216-0126
Within the box your phone arrives in you will find a postcard prompting you to scan a QR code which will take you through a test setup. As we don't want your focus the day of your event to be on an instruction sheet, we strongly suggest completing this before your event so you are fully aware of how our phone operates.
Here is our setup video and instruction sheet!
Set-Up Instructions
Carefully take the phone out of the box.
Press the button on the bottom of the phone and release it. You will see a blue light glow around the button.
After 30-60 seconds, you should see the LED on the back of the phone light up.
As our phones arrive fully charged, this light should be green, indicating you have a full charge. Throughout your event, the light will change from green to orange to red. Each color provides around 4 hours of usage time.
Now that you see the green light, pick up the phone and confirm the prompt is heard, “Hello, please leave a message After The Tone!”
If your event hasn't started yet, please power off the phone to preserve the battery.
To turn off the phone, simply hold the power button on the bottom of the phone for 5 seconds until the ring light around the button turns off.
IMPORTANT NOTES: Our phones have a 12-hour battery life. In the case that the battery runs out while in use, there is an autosave function that will ensure none of your messages are lost. We do recommend properly shutting down the phone before the battery runs out to prevent any unforeseen autosave issues. Should you need to charge the phone, please use the provided USB cable.
Please DO NOT turn off the phone immediately after leaving a message. The phone needs two minutes to save the file before you can safely turn it off.
Please DO NOT throw away your phone box or insert. You will need it to ship the phone back to us after your event.
The prompt will restart EVERY TIME you pick up the phone!